Privacy Policy

Last Updated: August 2026

At SHURU, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit, create an account, communicate with us, or make a purchase through shurubd.com.bd.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, create an account, contact us, or place an order, we may collect information necessary to provide our products and services, including:

Full name
Phone number
Email address
Billing address
Shipping or delivery address
Account and login information
Order and purchase history
Products added to your shopping cart
Communications with our customer support team
Payment-related transaction information
IP address, browser type, device information, and website usage information

We seek to collect only information reasonably necessary for operating our website, processing orders, communicating with customers, improving our services, preventing misuse, and meeting applicable business or legal requirements.

2. How We Use Your Information

We may use your information to:

Create and manage your SHURU account
Process and confirm orders
Process or verify payments
Arrange product delivery
Provide order and delivery updates
Handle returns, exchanges, refunds, and complaints
Provide customer support
Maintain transaction and purchase records
Improve our website, products, and customer experience
Detect and prevent fraudulent or unauthorized activity
Maintain website and account security
Comply with applicable legal and regulatory requirements

3. Payment Information

SHURU may offer payment methods including Cash on Delivery (COD), mobile financial services such as bKash or Nagad, and other payment methods displayed as available during checkout or communicated by SHURU.

Where a payment is processed through a third-party bank, mobile financial service, payment gateway, or other authorized payment service provider, certain payment-related information may be collected and processed directly by that provider.

SHURU does not intend to store customers’ complete card numbers, PINs, mobile banking PINs, passwords, OTPs, or similar confidential payment credentials on its website.

For your security, never provide your card PIN, mobile banking PIN, password, or OTP to anyone claiming to represent SHURU.

4. Delivery and Courier Services

SHURU uses third-party courier, logistics, and delivery service providers to deliver customer orders.

To process and deliver an order, we may provide the relevant delivery partner with information such as:

Customer name
Phone number
Delivery address
Order or delivery details
Cash on Delivery amount, where applicable

This information is shared only to the extent reasonably necessary to process, deliver, track, collect payment for, or resolve issues relating to your order.

5. Cookies and Website Technologies

SHURU may use cookies and similar technologies to help our website function correctly and improve your shopping experience.

Cookies and related technologies may be used to:

Keep products in your shopping cart
Remember website or customer preferences
Support account and login functionality
Understand how visitors use our website
Improve website functionality and performance
Support analytics and security features
Help detect suspicious or fraudulent activity

You may be able to control or delete cookies through your browser settings. However, disabling certain cookies may affect website functions including account, cart, checkout, and other shopping features.

6. How We Share Information

SHURU does not sell or rent customers’ personal information to third parties for their independent marketing purposes.

We may share limited information with trusted third parties where reasonably necessary to operate our business, including:

Courier, logistics, and delivery companies
Payment gateways and payment service providers
Banks and mobile financial service providers
Website hosting and technical service providers
E-commerce and website service providers
Analytics, security, and fraud-prevention service providers
Professional advisers where reasonably necessary
Government authorities or law enforcement where disclosure is legally required

We expect service providers handling personal information on our behalf to use such information only for appropriate service-related purposes and to apply reasonable safeguards.

7. Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure. Customers are also responsible for protecting their account credentials and should not share passwords or verification codes with other people.

If you believe your SHURU account or personal information has been accessed without authorization, please contact us promptly.

8. Customer Accounts

Customers may have the option to create an account on SHURU to manage orders and access website features.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Please provide accurate information and update your details when necessary.

9. Marketing Communications

Where appropriate and permitted, SHURU may send information about products, new arrivals, offers, promotions, campaigns, discounts, or other SHURU updates through channels such as email, SMS, WhatsApp, or similar communication services.

Customers may request to stop receiving promotional communications at any time.

Transactional communications relating to an order, payment, delivery, return, exchange, refund, account, or security matter may still be sent where necessary to provide our services.

10. Third-Party Links

Our website may contain links to external websites and services, including social media platforms, payment providers, courier services, or other third-party services.

SHURU is not responsible for the privacy practices, security, availability, or content of websites operated independently by third parties. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

SHURU’s website and online shopping services are not specifically directed toward young children. If a minor uses the website or purchases products, such use should take place with appropriate involvement or supervision of a parent or legal guardian where required.

We do not knowingly seek to collect personal information from children where such collection would be inappropriate or unlawful.

12. Retention of Information

We may retain customer, account, order, and transaction information for as long as reasonably necessary to:

Fulfil and maintain records of orders
Provide customer support
Handle returns, exchanges, refunds, or disputes
Maintain accounting and business records
Prevent fraud or misuse
Meet applicable legal or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled according to our operational and applicable legal requirements.

13. Your Information and Requests

Subject to applicable requirements and reasonable identity verification, you may contact SHURU to request:

Correction of inaccurate personal information
Updating of your contact information
Information about personal information associated with your account
Deletion of certain personal information where appropriate
Closure of your customer account
Removal from promotional communications

Some information may need to be retained for legitimate transaction-record, accounting, fraud-prevention, dispute-resolution, security, or legal purposes even after an account is closed or a deletion request is received.

14. Changes to This Privacy Policy

SHURU may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology, payment or delivery arrangements, or applicable requirements.

When changes are made, the revised Privacy Policy will be published on this page and the “Last Updated” date may be changed accordingly. We encourage customers to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Customer Support:

SHURU
Email: shurubd.com@gmail.com
Phone/WhatsApp: +880 1339 033475
Office Address: Road 15, Block A, Avenue 3, Section 11, Mirpur, Dhaka 1216, Bangladesh
Website: shurubd.com.bd